At ODS AI Agent, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your information when you use our HubSpot integration and messaging services.
1. Information We Collect
To provide our services, we collect the following types of information:
- Account Information: When you register, we collect your name, email address, username, and encrypted password.
- HubSpot Data: We access your HubSpot portal data (contacts, companies, deals) via OAuth 2.0. We only request the minimum scopes necessary for the agent to function.
- Messaging Data: We process messages exchanged via WhatsApp and our web chat to provide AI-powered assistance.
2. How We Use Your Information
We use the collected information to:
- Manage your account and provide customer support.
- Allow the AI agent to interact with your HubSpot CRM data.
- Send OTP verification messages via WhatsApp.
- Improve our AI models and service performance.
3. Data Protection
We implement industry-standard security measures to protect your data:
- Encryption: All sensitive tokens (OAuth and JWT) are encrypted at rest and in transit.
- Access Control: Only authorized services can access the database, and user sessions are protected by JWT tokens.
- Data Retention: We only store data as long as necessary to provide the service or as required by law.
4. Third-Party Services
We utilize trusted third-party services to deliver our application:
- HubSpot: For CRM integration.
- Twilio: For sending WhatsApp and SMS messages.
- OpenAI/LLM Providers: For processing AI requests (data is processed according to their enterprise privacy standards).
5. Your Rights
You have the right to access, correct, or delete your personal information. You can disconnect the HubSpot integration at any time through your HubSpot portal settings.
6. Contact Us
If you have any questions about this Privacy Policy, please contact us at support@qlub.it.com.